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Vista Heights Middle School

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Counseling » Parent Supports for Distance Learning

Parent Supports for Distance Learning

Welcome to the 2020-21 school year!  Our district theme for this year is Focus Forward. As we engage in distance learning, we will encounter difficulties along the way, but we will work together to problem solve, practice, and improve.
 
This page will be under constant construction as we learn more. We'll add links to tips that can help you with issues you might be having. Always know that the Vista Heights staff is here to support all of our students and parents, so please reach out to us so we can resolve any issues. Thank you.
 
 
MVUSD Tech Support English          MVUSD Tech Support Spanish
 
English Tech Support          Spanish Tech Support
 

Parent Portal

Distance Learning Troubleshooting

All Things Google Tutorials

Signing on to Google while not on a district issued device

"Connection is not secure" warning

Screencastify tutorial for students

Clever troubleshooting

In your Chrome Browser:

To clear history, cookies, ...  (This will save a few steps in the process)

 Laptop/Desktop:           Ctrl + Shift + Del

 Chromebook:                  Ctrl + Shift + Backspace

NOTE: You ALSO have to clear your Internet Explorer browser, even if you haven't been using it!

Click on the Gear symbol in the upper right hand corner, then "Internet Options", then chose "Delete" under the browser history option.

 

If students are having problems logging into or accessing clever please have them try the steps below:

If they login to clever and get a “Connection not secure” error have them:
      • Select Advanced on the left
      • then Proceed link (At the bottom)

 

If they are trying to login and it just loops back to the login have them:

      • Select the three dots on the top right of the browser
      • Select “More tools”
      • Select “Clear Browser Data”
      • Make sure the “Time Range” is set to “All time”
      • Check box “Cookies and other site data”
      • Click the “Clear data” button
      • Close the browser then reopen it and log back into Clever.
 
 
 

How to update the Google Chrome web browser operating system

 

For parents: How to report your child's absence in Q